How to Raise a Complaint

If you have any concerns regarding a draw, your account, or our service, here is our simple, step-by-step process to get it resolved:

Step 1: Get in Touch

Drop an email directly to our dedicated compliance and support team at

admin@tramwaypath.co.uk

Please include your full name, account email, and a brief summary of what's happened.

Step 2: Our Review

We will acknowledge your email within 2 working days because we value your time.

Our Operations team will thoroughly investigate the issue. We aim to provide a full, transparent resolution within 10 working days.

Step 3: Independent Alternative Dispute Resolution (ADR)

We always aim to fix things directly and amicably after all, our community is family to us. However, if you are still not satisfied with our final response, we have an independent dispute resolution process in place. In accordance with the Voluntary Code of Good Practice for Prize Draw Operators, we will provide you with the details of an independent third-party body to review your case impartially.

Fairness is our core value. If something is broken, we’ll fix it. Thank you for helping us keep the Journey safe and honest for everyone.